Customer service

If you are waiting for your Avatar The Last Airbender pre-order, please read:

Our team is working hard and a large amount of pre-orders has already been shipped with hundreds more going out every day. If yours hasn't yet, we apologize and kindly ask you for a little more patience. We received thousands of pre-orders and we unfortunately need a little more time to process them all. Please rest assured that we process the orders in the order in which we received them. If you do not wish to wait any longer, our customer service can of course assist you with cancelling your order. Thank you for your patience!

Our customer service operates Monday to Friday, 9am to 5pm (German time). Please expect a reply in 1-2 business days. During busy launches and sales, please allow for a few extra days.

You can email customer service at service@lethalcosmetics.com.