Accessibility statement
Last updated: 12 November 2026
At Lethal Cosmetics you should be able to browse, build your palette and order at your own pace, using a mouse, keyboard, touchscreen or assistive technology such as a screen reader. This page explains, as required by the German Accessibility Strengthening Act (BFSG) and the European Accessibility Act (Directive (EU) 2019/882), how our online shop meets the accessibility requirements and where it does not yet.
Who we are and what this statement covers
The provider is Lethal Cosmetics GmbH & Co. KG, Naglerstr. 5, 10245 Berlin, Germany. Company details are in the legal notice. This statement covers the online shop at lethalcosmetics.com in all language versions (English, German, French) and all countries we deliver to. Third-party websites we link to are not covered.
What we offer
We sell decorative cosmetics online to consumers: eyeshadow palettes and single colours, products for lips, face and nails, brushes and bags. A special feature is the palette configurator, where you choose the size of your palette and place colours in it. In the shop you can view and search products, add them to the cart, order and pay, read reviews, create a customer account and contact us. The shop runs on the Shopify platform. Checkout and payment processing are provided by Shopify and payment service providers.
How an order works
- You find products through the menus, the search, the collection pages or the palette configurator. If you cannot use the configurator with a keyboard or screen reader, you will find the colours as single products in the collections; we will also build the palette for you on request (see Known limitations).
- You add products to the cart. The cart opens as a panel at the side; you can also open it as a separate page.
- At checkout you enter your address, shipping method and payment method. You can also order without a customer account.
- After your order you receive a confirmation by email. Shipping and returns are described in the shipping policy and the refund policy; you can withdraw from your contract on the page Withdraw from contract.
How we meet the requirements
The basis is the German Accessibility Strengthening Act and its ordinance. As the technical yardstick we use the European standard EN 301 549, which for websites includes the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. We checked the shop on 6 October 2026 with automated tools and by hand (home page, collections, product pages, configurator, cart and reviews page) and are working through the findings in order of importance. The shop currently meets the requirements only in part; the next section lists what is still missing. This already works:
- Most pages have a language declaration, a heading structure and landmark regions; a skip link leads straight to the content.
- You can zoom the pages to 200 percent and read them at a narrow width (320 pixels) without scrolling sideways.
- Most text has a contrast ratio of at least 4.5 to 1 against its background. A few places do not reach this value yet.
- Product images in the collections have alternative text.
- The cart, the search and the menu can be used with a keyboard.
- Checkout is provided by Shopify. Shopify states that it tests checkout against WCAG 2.2 levels A and AA; our own review of checkout is still to come.
Known limitations
We are working to make our shop easy to use for everyone. These areas are not yet accessible throughout:
- Building your own palette: In the palette configurator, shades can currently only be placed with a mouse or by touch, not with the keyboard. Email us at service@lethalcosmetics.com with the shades you would like; we will build the palette for you and send you a link to order it.
- Keyboard navigation: On every page, the Tab key first reaches a few hidden fields of the customer account. On product pages, it still takes many steps to reach the add to cart button. Fix planned by 31 December 2026.
- Visible focus: On the dark background, the outline that shows which element has keyboard focus is too faint; on the Instagram images on the home page it is not visible at all. Fix planned by 31 December 2026.
- Labels for screen readers: Some icon buttons, such as the heart for saving a product and some close buttons, are still announced without a name. Fix planned by 31 December 2026.
- Reviews: In the reviews section, some text is too light and a few controls are only in English. On the page with all reviews, the “Store reviews” tab cannot be reached with the keyboard. These parts come from our review provider.
- Rotating messages: The announcement bar at the top and the images on the home page change automatically and cannot be paused yet. Fix planned by 31 December 2026.
Help and feedback
If you run into a barrier or need information in another form, write or call us: service@lethalcosmetics.com, phone +49 30 41953473. Please give the address of the page, describe briefly what did not work and tell us which browser or assistive technology you use. If you cannot use the shop yourself, we also take your order by email.
Responsible authority
If you are not satisfied with our reply or believe we do not meet the requirements, you can contact the responsible market surveillance authority (in English, unofficially: Market Surveillance Authority of the German Länder for the Accessibility of Products and Services):
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen, Anstalt öffentlichen Rechts (MLBF AöR)Carl-Miller-Straße 6
39112 Magdeburg, Germany
Email: kontakt@mlbf-barrierefrei.de
Phone: +49 391 289 230 23
Web: www.mlbf-barrierefrei.de
Report a barrier using the authority’s form
Updates
We review this statement when the shop or the requirements change, and at least once a year. Date of this statement: 12 November 2026.
