FAQ
Shipping
Do you offer free shipping?
Do you offer free shipping?
Yes! Check your shopping cart to see how much you need to spend to qualify.
When will my order ship?
When will my order ship?
We ship orders from two locations: our US warehouse in Texas and our German warehouse. Orders from the United States are fulfilled in Texas, while all other orders are shipped from Germany. Orders placed before 10am local time (CST for US orders, CET for all others) are typically shipped the same day. Orders placed after 10am are shipped the next business day. Our warehouses observe public holidays in their respective countries. During high-volume launches or sales periods, please allow extra time for processing.
How long does shipping take?
How long does shipping take?
We offer standard and express shipping options. Within the United States, standard shipping takes 2–5 business days, and within Germany, 2–3 business days. International express shipping usually arrives within a week, while standard shipping may take a few days to several weeks depending on destination and customs.
Do you ship internationally?
Do you ship internationally?
Absolutely! We offer affordable tracked international shipping as well as a fast express option.
Where can I track my order?
Where can I track my order?
We will send you a confirmation email once your order has been prepared for shipping. This email includes a tracking link. You can also review your order status under "my account".
Do you ship to P.O. boxes?
Do you ship to P.O. boxes?
Sure, but unfortunately only via standard shipping.
My order contains pre-order items. When will it ship?
My order contains pre-order items. When will it ship?
Usually within 1-2 weeks unless otherwise noted. Please check your order confirmation email or your account's order history for more details. We do not divide orders, so your order will ship when all items have become available.
Shipping issues
Why has my order not shipped?
Why has my order not shipped?
While we generally ship orders the next business day (Monday to Friday), German public holidays might affect your processing times. Processing times may also be longer during launches or sales. Thank you for your understanding!
What happens if I'm not at home when my order arrives?
What happens if I'm not at home when my order arrives?
We won't take it personally. Usually a second and sometimes third delivery attempt will be made. Your parcel may also be dropped off at a nearby post office which will be reflected in the tracking status. After a holding period your parcel will then be returned to us.
What if my order gets lost in transit?
What if my order gets lost in transit?
Our statistics over the last 9 years show that even international shipments are extremely rarely lost. However, delays can sometimes occur, for example due to customs inspections. In such cases, we ask for a little patience while we initiate an investigation. If your shipment is indeed lost, we will send you a replacement or offer you a refund, depending on the availability of goods and your location.
What if I refuse a package?
What if I refuse a package?
Once your order has been returned to us, we will refund the purchase price minus the original shipping cost and any additional costs associated with re-importing your shipment. Please note that with non-EU shipments, these costs are often significant and can sometimes exceed the purchase price. We kindly ask that you cancel your order instead of refusing it to avoid both the cost and unnecessary carbon emissions.
Why does my order not come with a packing slip?
Why does my order not come with a packing slip?
To minimize waste. Once your order is ready to ship, we'll send you an email with all the details instead.
Customs and duties
Will I have to pay customs duties or taxes?
Will I have to pay customs duties or taxes?
US and EU orders are exempt from tariffs and duties. Orders shipped to other countries may be subject to import taxes or customs fees, depending on local regulations. Some countries offer duty-free thresholds below which no charges apply. If you’re unsure, we recommend contacting your local customs office for details.
Can you put a lower amount on the customs declaration?
Can you put a lower amount on the customs declaration?
No, because that would be tax fraud. But have a look at our retailers and see if there's one in your country.
Returns
What's your return policy?
What's your return policy?
If you do not like your order, you can return it to us within 14 days of receipt, no questions asked, provided the products are unused. You will be responsible for the return shipping costs. Once we have received the returned goods, we will refund the purchase price to your original payment method. In any case, please send us a message to service@lethalcosmetics.com before returning anything to us.
What if there's items missing from my order?
What if there's items missing from my order?
Our shipping system is completely electronic. Before we pack your order, each item is scanned. For incomplete shipments, the system refuses to generate a shipping label. So it is quite unlikely that an order would ever miss an item. When in doubt, please double-check your order against the items listed in the confirmation email. If, against all odds, your order is in fact incomplete, we will of course replace or refund the missing items.
What if I receive a damaged or faulty product?
What if I receive a damaged or faulty product?
Depending on product availability and your location, we'll send you a replacement or offer you a refund. We'll usually need pictures of the defective items, so please do not throw them away before contacting us.
Payment
Which payment methods do you offer?
Which payment methods do you offer?
We typically offer PayPal, Shopify Payments (credit card, Apple Pay, Google Pay, and other local options where available), and Klarna (instant bank transfer, invoice payment, or installment payment, depending on availability). Available options may vary by country and currency.
Products
Why are some of your products not intended for eye use in the US?
Why are some of your products not intended for eye use in the US?
Like most vegan brands, we use synthetic colorants (dyes) in our products to substitute animal -derived ingredients like Carmine. In the EU, which has some of the strictest cosmetic regulations in the world, these colorants are considered safe for eye use. The FDA however, mostly for historical reasons, does not permit some of them to be used around the eye area. That's why we need the disclaimer, but you are welcome to ignore it. In fact, you've probably used these colorants around your eyes already (if you ever bought a "pressed pigment" or any colorful vegan makeup), as have millions of Europeans for decades with no ill effects. Our products are also dermatologically tested, so unless you have a known sensitivity, there is no cause for concern.
Which of your products are vegan?
Which of your products are vegan?
All of them. We're a 100% PETA-certified vegan brand.
Which of your products are halal?
Which of your products are halal?
All our products are halal and certified by the World Halal Union.
Where are your products made?
Where are your products made?
All of our products are designed and conceptualized in our office in Berlin, Germany. Production takes place with our trusted manufacturing partners across the EU and China, who meet our strict quality and ethical standards. The country of origin for each item is always listed on its individual product page.
Are your products suitable for sensitive skin/eyes?
Are your products suitable for sensitive skin/eyes?
A lot of our customers report that they are able to use our products with no issues when others have caused them irritation or discomfort. Our products are also dermatologically tested to ensure that most people will be able to use them without problems. That said, your skin is unique and so we encourage customers with sensitivities to always do a patch test in an inconspicuous area first. Please discontinue the use of our products if they cause irritation.
Are your products gluten-free?
Are your products gluten-free?
Yes, all of our products are gluten-free. Our Vitamin E (Tocopherol) is derived from soy.
Do your products contain GMOs?
Do your products contain GMOs?
No. All of our products are GMO-free.
Do your products contain talc?
Do your products contain talc?
Some of our matte eyeshadows currently contain talc. However, we are actively reformulating our products to eliminate it wherever possible and are committed to being completely talc-free by the end of 2027. All of our products are independently tested for heavy metals and our talc-based eyeshadows are additionally tested for asbestos. We do not allow for even trace amounts of asbestos in our products and can therefore say with absolute confidence that all of our products, including those not yet released, are asbestos-free. Please refer to the ingredient lists on the product detail pages to see if a particular product contains talc.
Do your products contain parabens?
Do your products contain parabens?
No. All of our products are paraben-free.
Do your products contain microplastics?
Do your products contain microplastics?
No. All of our makeup products are free from microplastics.
The brand
Why is the brand called Lethal?
Why is the brand called Lethal?
Think of “Lethal” as in “fierce”. We all have a lethal side when it comes to standing up for what we believe in. That inner strength and conviction inspire everything we do. Makeup holds that same power to transform, to provoke, and to express without apology.
When was Lethal founded?
When was Lethal founded?
Lethal was founded in May 2016, and our first products launched in January 2017.
Where is Lethal based?
Where is Lethal based?
In Berlin, Germany.
How many people work at Lethal?
How many people work at Lethal?
Currently we're an amazing team of 18 makeup lovers from 12 different nationalities.
Why do you do collabs in addition to your own products?
Why do you do collabs in addition to your own products?
We’re not just makeup lovers, we’re also obsessed with movies, series, and games. We love blending worlds and bringing our favorite stories to life through makeup, creating collaborations we’re die-hard fans of. Made by fans, for fans.
Where can I buy your products?
Where can I buy your products?
Our online store at lethalcosmetics.com ships internationally at reasonable rates. Or you can check out our stockists and find a retailer close to you.
